My 5 with Andrew Ormerod, Specialist Team Operations Coach - Tech Nation

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Hey, I'm Andrew - Tech Nation’s Specialist Team Operations Coach. 

Here are 5 resources that have changed how our team works. 

The outward mindset

Extremely short, very readable, case studies from a wide range of organisational settings on the business value of empathy.

The Goal by Eliyahu Goldratt

Have you ever added people but seen productivity fail to go up? This book explains why this often happens. A good understanding the Theory of Constraints becomes more and more important as you grow your business.

The Large Scale Scrum

The Large Scale Scrum website should be essential reading for any ops leader. Even if you are not a software business, even if you are not interested in using Scrum.

It introduces in a short, clear and compelling way a number of very important topics to understand in scaling an effective and human enterprise.

Beyond Command and Control by John Seddon

Almost everything you know about management is wrong. By seeking to reduce per-transaction cost, total cost goes up.

This book explains why. It also points towards ways of achieving a business that can do more with less. If you don’t have time for the whole book, the introductory resources on the website are great.

Difficult Conversations by Stone, Patton and Heen

The bigger the team, the more you will have to do to teach people how to resolve conflict and face up to awkward truths.

This book is full of relatable examples and helpful schemas for life’s most important conversations.